RSP Consulting Services
Contact Strategy, Compliance, and Process ImprovementOver 14 years designing and managing high-performance call center strategies that deliver results in a compliant manner.
What We Do
About RSP ConsultingContact strategy & TCPA-safe routing for regulated call centers.
I’m Ryan Peter, founder of RSP Consulting. For 14+ years I’ve led high-performance dialer/IVR and omnichannel programs in regulated environments — bridging Operations, Engineering, and Compliance to raise RPC, cut repeat dials, and leave a clean audit trail.Platforms I work with: Twilio, Sinch, LiveVox, TCN, Five9, Genesys, NICE inContact.How I Work
1. 48-Hour Rapid Audit. Find routing leaks, list hygiene issues, compliance risks, and carrier reputation problems.
2. Fix Now, Plan Next. Tackle the highest-impact changes first (pacing, windows, suppressions), then sequence strategic improvements.
3. Prove It. Source-of-truth dashboards, daily health checks, and a documented audit trail.
4. Hand-Off. Lightweight SOPs, on-call runbooks, and clear ownership.What I Do (snapshot)
- Dialer & IVR design. Flows, pacing, retry rules → more RPCs, fewer repeats.
- Contact strategy. Voice/SMS/email mix, compliant cadences, suppression logic.
- Compliance-first routing. TCPA, state windows, DNC & revocations handled.
- Data hygiene. Scrubs, de-dupe, segmentation, number reputation monitoring.
- Provider & platform migrations. Zero-drop cutovers with rollbacks.
- Incident triage & RCA. Find/fix routing leaks; on-call runbooks, post-mortems.
- Reporting that ties out. One source of truth + daily checks.
- Team enablement. Playbooks, handoffs, lightweight SOPs.Typical outcomes: +10–25% RPC, −20–40% repeat dials, cleaner audits (ranges; not a guarantee).Engagements
- Rapid Routing Audit (fixed fee) → prioritized fixes in 48h.
- Stabilize & Scale (monthly) → ongoing tuning, dashboards, and hygiene.
- Migration Playbook (project) → plan, test, cutover, rollback, QA.
- On-Call Advisor (retainer) → incident triage, RCA, and board-ready summaries.Let’s talk. [Book a 20-min intro](mailto:[email protected]?subject=Intro%20Call%20%E2%80%93%20RSP%20Consulting) or call (609) 221-6455.
About
Who You’ll Work WithRyan Peter — Founder, R.S. Peter Consulting Services**
Contact Strategy & Dialer Operations expert. I design compliant call flows, eliminate routing inefficiencies, and align operations, development, and compliance to deliver targeted, effective outreach.* 14+ years leading dialer/IVR and omnichannel strategies (voice • SMS • email)
* Expert in compliance-aware routing (TCPA, state windows, DNC, revocations)
* Platforms: LiveVox, Sinch, Twilio, TCN, Five9, Genesys, NICE inContact
* Recognized as the “bridge” between Operations, Engineering, and Compliance### How I Work1. Rapid audit (24–48h): Identify routing leaks, contact list issues, and compliance risks.
2. Prioritized action plan: Address high-impact fixes immediately, then implement strategic improvements.
3. Seamless hand-off: Deliver SOPs, performance dashboards, and documented audit results.### Bench (When Needed)R.S. Peter Consulting is intentionally lean. For larger projects, I tap a vetted network of specialists, all under my direct leadership—ensuring you have a single point of contact and accountability.
Contact Us
Email: [email protected]
Phone: +16092216455